Quantaeon established and maintained a systematic Change Management process for leading bank in Africa
“It did not take long for us to realize that Quantaeon was instrumental in steering our transformation with the best in class consulting, design thinking and agility,” said the CIO of the client group.
Our client, a leading and trusted bank in Africa, underwent a core banking transformation and thus needed an enabler to help its team successfully adopt change in order to drive organizational success and outcomes.
The Design Principal
To support the business needs of the client, Quantaeon recommended ITIL based process for Change Management. A Change Request would be documented in detail by a Quantaeon's Change Initiator. This is also recorded in a change register for future traceability and analysis. The team would determine the priority and urgency of the change and classify it accordingly by category, type and item. The team would then perform an effort and cost analysis. Request would raised with the client to assess the change and decide on the approval or rejection of the change. Once agreed for implementation, Quantaeon would build, test and deploy the changes as per governance model.
Simplify to Transform
- Provides efficient processing and implementation of configuration changes to maintain or enhance operational readiness, inter-changeability and interoperability.
- Helped minimize the impact of change related incidents upon service quality.
- Quantaeon's competent consultants made time updation of the configuration change register, maintained under appropriate configuration control authority, to ensure completeness and accuracy.
- Eliminates unnecessary change escalations and incidents.
Challenge
Burdened by legacy, on-premise core banking systems, that accounts for about 80% of IT budget, the bank wanted a solution that would enable it to deliver banking services from the cloud as well as focusing on growth and innovation.
Results
By adopting the Temenos core banking solution on cloud, the client was able to launch its first mobile experience for its retail customer.