Quantaeon provides maintenance and support to bank to help minimize T24 implementation risks.
"Quantaeon operation's framework has enabled us not only to achieve significant cost savings but also to attain value in our investment."
Our client is a leading and trusted bank in Africa which is committed towards improving customer excellence by providing uninterrupted banking services 24x7 to its customers.
The Design Principal
On completion of the T24 implementation, Quantaeon's technical experts became part of client’s team, assisting them in managing their operations as well as enhancing their change and release management processes. We determined the details and produced an assessment of the existing maintenance and operations processes like Application Support, Server & Device Management and Network Management. A set of activities required to automate and increase the efficiency of these processes were laid out and implemented. L1 and L2 support team was setup to ensure business continuity, resolve business and technical issues and to assist effective communication between the client and Temenos.
Outsourcing Benefits
- Significant cost savings by outsourcing the support and maintenance operations.
- Provided the client with the ability to focus on core business objectives.
Challenge
Burdened by legacy, on-premise core banking systems, that accounts for about 80% of IT budget, the bank wanted a solution that would enable it to deliver banking services from the cloud as well as focusing on growth and innovation.
Results
By adopting the Temenos core banking solution on cloud, the client was able to launch its first mobile experience for its retail customer.