Quantaeon helps client implement Temenos Infinity platform
"As an enabler, Quantaeon's team helped us to successfully implement a multi channel strategy and to rapidly design and deliver customer engagement journeys by leveraging lean, DevOps & Temenos Continuous Deployment." said the Managing Director.
Our client is a bank in Africa that wanted to get ahead of the challenges posed by siloed legacy system, functions and restricting operating models. These challenges limited the bank's ability to meet the customer's expectations around convenience and access to banking services. The client needed a technology expert to restructure the channels, systems and processes and in turn enable innovation and the capabilities required to foster it.
The Approach
To meet the demands of the client for innovative digital banking experience, Quantaeon was selected as an enabler and an expert technology partner. Quantaeon helped the client to restructure the channels, systems and processes through the deployment of temenos channels solution Temenos Infinity platform. Quantaeon helped the client to successfully implement a multi channel strategy and to rapidly design and deliver customer engagement journeys with custom or pre-built solutions. We leveraged lean, devops and temenos continuous deployment to redesign and improve efficiency of processes, and developed a simplified, automated and customer-centric operating model. The client launched a new product in just a few hours from ideation to delivery with no additional coding required.
Simplify to transform
- Achieved operational efficiencies with a consistent UX platform.
- Enhanced user experience with consistent brand experience across channels.
- Improvement in customer interaction.
- Transformed business processes.
Challenge
Our client is a leading bank in Africa that needed transformation of their channels, systems and processes through digitization, analytics, automation and Temenos Infinity product suites with seamless integration across its landscape.
Solution
Results
By adopting the Temenos Infinity solution on cloud, the client was able to increase customer satisfaction and accelerate time to market.